Privacy Policy — How 75bed Collects, Uses, and Protects Your Personal Data

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and used by 75bed ("the Platform", "we", "us", "our") in connection with your use of the 75bed website, mobile platform, and all associated gaming and betting services available at 75bed.net. By registering an account or using the 75bed platform, you acknowledge that you have read and understood this Policy.

75bed collects personal data from you through several channels: directly when you register or update your account, automatically as you interact with the platform, and from trusted third parties such as payment processors and identity verification providers. The categories of personal data we collect are described below.

Identity and Contact Data

When you register a 75bed account, we collect your full legal name (as it appears on your government-issued identification), date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account, to verify your identity and age (18+ requirement), and to communicate with you about your account.

Financial Data

To process deposits and withdrawals, we collect information about your chosen payment method, including your registered mobile wallet number (for bKash, Nagad, Rocket, or Upay transactions) or the partial card details required to process Visa and Mastercard transactions. 75bed does not store full card numbers or mobile banking PINs. All financial data is processed via PCI-DSS compliant payment gateway partners.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is required by responsible gambling best practices and anti-money laundering obligations — we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a selfie or live facial verification image to confirm that the document belongs to you. KYC documents are stored securely and used solely for identity verification purposes.

Technical and Usage Data

When you access the 75bed platform, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and session timestamps. We also record your activity on the platform, such as games played, wagers placed, bet amounts, outcomes, bonus activations, deposit and withdrawal history, and login timestamps. This data is used for platform security, fraud prevention, responsible gaming monitoring, and service improvement.

Communications Data

If you contact our support team — whether by email, live chat, or any other channel — we retain a record of that correspondence, including your name, contact details, and the content of your messages. This is necessary to resolve disputes, maintain customer service records, and comply with our legal obligations.

75bed processes your personal data only where we have a lawful basis to do so. The lawful bases we rely upon are: (a) performance of the contract between you and 75bed; (b) compliance with a legal obligation; (c) our legitimate interests in operating a safe, secure, and fair gaming platform; and (d) your explicit consent, where required. The table below summarises the primary purposes for which we use your personal data and the corresponding lawful basis.

Marketing Communications

75bed may send you promotional emails, SMS messages, and platform notifications about new games, bonus offers, BPL season promotions, Eid specials, and other time-limited campaigns. All marketing communications are sent only where you have provided explicit opt-in consent at registration or via your account settings. You may withdraw consent for marketing communications at any time without affecting your access to the platform or the standard service-related messages we are required to send (such as deposit confirmations, withdrawal notifications, and account security alerts).

Automated Decision-Making

75bed uses automated systems to monitor account activity for fraud, bonus abuse, and responsible gaming indicators. These systems may flag accounts for manual review but do not make final, binding decisions without human oversight. If you believe an automated process has produced an unfair outcome on your account, you have the right to request a manual review by contacting [email protected].

75bed does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes under any circumstances. We share personal data only in the limited circumstances described in this section, and only to the extent strictly necessary for the specified purpose.

Payment Processors

To facilitate deposits and withdrawals, 75bed shares the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and the card processing networks for Visa and Mastercard. These partners are independently PCI-DSS certified and are contractually bound to use your data only for the purpose of processing your transaction.

Game Studios and Technology Providers

The 75bed platform integrates games supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, Hacksaw Gaming, and Nolimit City. These studios may receive a session token and anonymised player identifier in order to launch and operate the game. No full personal identity data is shared with game studios beyond what is technically required to maintain a secure game session.

Identity Verification Providers

To fulfil our age and identity verification (KYC) obligations, 75bed may use third-party identity verification services. These providers process your identity documents and facial verification data on our behalf under strict data processing agreements. They may not use your KYC data for any purpose other than completing the verification requested by 75bed.

Legal and Regulatory Disclosure

75bed may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent serious harm, detect or prosecute criminal activity, or enforce our Terms & Conditions. We will notify you of any such disclosure where permitted by law to do so.

Business Transfers

In the event that 75bed undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy that result from it. The acquiring entity will be bound by the same data protection commitments contained in this Policy.

75bed uses cookies, local storage, and similar browser-based technologies to operate and improve the platform. This section explains what these technologies are, what we use them for, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session data — so that you do not need to re-enter information every time you navigate the site. Cookies do not give us access to your device beyond the information they themselves contain.

Types of Cookies We Use

What We Do Not Use

75bed does not use third-party advertising cookies, cross-site tracking pixels, social media retargeting scripts, or behavioural profiling networks. We do not serve programmatic advertising on our platform and do not share cookie data with advertising exchanges.

Managing Your Cookie Preferences

Strictly necessary and security cookies cannot be disabled as they are essential to the functioning of the platform. Functional and analytics cookies may be managed via your browser settings. Most modern browsers — including Chrome, Firefox, Microsoft Edge, and Safari — allow you to block or delete cookies through the browser's privacy or settings menu. Please note that blocking functional cookies may affect your experience on the platform, such as requiring you to reset preferences on each visit.

75bed retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The retention periods we apply to the main categories of personal data are set out below.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for aggregate analytical purposes.

Account Closure and Data

If you request the closure of your 75bed account, we will cease active processing of your personal data for platform operation purposes. However, we are required to retain certain categories of data — particularly transaction records and identity verification documents — for the periods specified above, in order to comply with our legal obligations. Closure of your account does not constitute a request for immediate erasure of all data; please refer to Section 6 (Your Privacy Rights) for information on how to submit a formal erasure request.

75bed respects your rights over the personal data we hold about you. In line with internationally recognised data protection principles and GDPR-aligned best practices, you hold the following rights with respect to your personal data on the 75bed platform. To exercise any of these rights, contact our data protection team at [email protected].

• Right of Access: You have the right to request a copy of the personal data 75bed holds about you. We will provide this in a commonly used electronic format within 14 business days of your request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data. We will honour erasure requests where there is no overriding legal obligation to retain the data. Where legal retention obligations apply (see Section 5), we will inform you of the specific data that cannot be deleted and the applicable retention period.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute is being resolved or while a rectification request is under review.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that this data be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including profiling for fraud detection. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

How to Submit a Request

All privacy rights requests must be submitted in writing to [email protected], with the subject line "Privacy Rights Request — [your request type]". To verify your identity, we may ask you to provide your registered email address, account username, and a copy of your identity document. We will acknowledge receipt of your request within 2 business days (Bangladesh Standard Time, UTC+6) and provide a substantive response within 14 business days. If your request requires additional time to process, we will inform you in writing with an explanation.

75bed takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. The key security measures in place are described below.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the 75bed platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Our SSL certificate is maintained with a Grade A rating and is renewed before expiry.
• Data Encryption at Rest: Personal data stored in our databases — including identity, financial, and KYC data — is encrypted at rest using AES-256 encryption. Encryption keys are managed using a hardware security module (HSM) and rotated on a regular schedule.
• Access Controls: Access to personal data within the 75bed organisation is strictly limited on a need-to-know basis. All staff with access to player data are subject to background checks, confidentiality agreements, and mandatory data protection training. Access logs are maintained and reviewed regularly for anomalies.
• Two-Factor Authentication (2FA): 75bed offers two-factor authentication on all player accounts at no cost. We strongly encourage all players to enable 2FA via the account security settings to add an additional layer of protection against unauthorised login.
• Intrusion Detection: Our platform is monitored 24/7 by automated intrusion detection and prevention systems. Suspicious activity — including unusual login patterns, multiple failed authentication attempts, and anomalous transaction behaviour — triggers automatic alerts for review by our security team.
• Data Breach Response: 75bed maintains a documented data breach response plan. In the event of a confirmed breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection law.
• Regular Security Audits: The 75bed platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning. Identified vulnerabilities are prioritised and remediated according to their severity.

Your Role in Security

While 75bed takes every reasonable technical measure to protect your data, account security also depends on the actions you take as a player. We strongly recommend that you use a unique, strong password for your 75bed account that you do not reuse on other platforms, enable two-factor authentication, and never share your login credentials with any third party. If you believe your account has been compromised, contact us immediately at [email protected] so we can temporarily freeze the account and investigate.

Updates to This Policy

75bed reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised Policy will be published at 75bed.net/privacy-policy with an updated effective date at the top of the page. Where changes are material — meaning they significantly affect your privacy rights or how we process your data — we will notify you in advance via email to your registered address and via a prominent notice on the platform. We encourage you to review this Policy periodically to stay informed about how 75bed protects your personal data.

Your continued use of the 75bed platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with any update to this Policy, you should contact us to discuss your options, which may include account closure with return of any eligible real-money balance above the minimum withdrawal threshold of ৳500.

Children's Privacy

The 75bed platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. If we become aware that data from an underage individual has been collected, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has accessed 75bed, please contact us immediately at [email protected].

International Data Transfers

The 75bed platform primarily processes and stores data on servers located within the region serving Bangladesh. Where data is transferred to or processed by third-party service providers located in other countries — for example, internationally headquartered game studios or payment technology partners — we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms, to ensure that your data receives the same level of protection regardless of where it is processed.

Contact Our Data Protection Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how 75bed processes your personal data, you are welcome to contact our data protection team directly. We take all privacy enquiries seriously and will respond promptly and thoroughly.

Contact us at: [email protected] — please use the subject line "Privacy Policy Enquiry" for the fastest routing to the appropriate team member. Our team operates on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your message within 2 business days.